Volunteering

Our volunteers are often the first people patients see - greeting them at the entrance, directing them to their destinations and guiding them if needed. Volunteers are also on hand throughout the hospital to offer guidance and support.

Our Health Information Hub is the first port of call for patients and their families who want to learn more about eye health, support services, and next steps after a diagnosis. Supported by our staff, volunteers signpost patients to the right information for their individual needs.

Patients who come to Moorfields are often anxious about their eye health, or worried about undergoing procedures under local anaesthetic. Volunteers trained to offer emotional support to patients can sit with them, talk to them, or accompany them into theatre to hold their hand for reassurance.

At clinics, volunteers help with queue management, chat with patients in the waiting area and take them to their appointments. If a patient needs extra support, a volunteer might stay with them throughout their visit to ensure they have everything they need. Afterwards, they help patients complete feedback on their care.

Pharmacy volunteers do everything from greeting and directing patients to operating the phone triage helpline and packing eye drops for dispensing.

Our well-stocked shop is staffed by volunteers, providing a convenient service for patients and staff as well as raising funds. Volunteers also operate our trolley, bringing snacks and drinks to other locations throughout the hospital.

Our volunteers collect funds in the hospital, at nearby Tube stations and other locations, raising awareness of our vital work as well as money so that we can continue to do it.

Our volunteers, some of whom are home-based, call patients ahead of time to remind them about their appointments and make sure they have all the information they need.