The results of the survey will help shape the creative programme for the new centre for eye care, research and education, opening in 2027.
This week, our volunteers have been talking to patients about the new centre for eye care, research and education – the future home of Moorfields Eye Hospital City Road and the UCL Institute of Ophthalmology, opening in 2027. The volunteers are sharing a survey that patients can fill in, to help shape the creative programme for the new centre.
The creative programme will bring together art, heritage and ‘science on show’ to enhance the experience of everyone who will use the centre. It will connect patients, staff, students, volunteers, supporters and the wider community with creative people and projects.
Raahat was inspired to pursue a career in eye health after getting hands-on experience and career guidance with Friends of Moorfields.
When East London student Raahat accompanied his grandad to an eye hospital appointment, he never imagined it could lead to him becoming a doctor, but thanks to the ‘Volunteer to Career’ programme, which he participated in as part of a volunteer role with Friends of Moorfields, he is now doing medical training with the aim of specialising in Ophthalmology.
The initiative, piloted by national charity Helpforce, is designed to harness the power of volunteering in tackling persistent recruitment issues across health services. It gives people who are interested in healthcare careers but don’t have a background in the field a chance to gain valuable experience and confidence before applying for paid roles or training.
Alongside 22-year-old Raahat, those who’ve moved into the sector include former members of the armed forces community, refugees, and individuals who’ve been long-term unemployed.
Raahat, from Seven Kings, said: “If it wasn’t for Volunteer to Career, I wouldn’t be working in healthcare – I just wouldn’t have seen it as a career path that was open to me.”
Raahat was a Pharmaceutical Chemistry undergraduate at Queen Mary University of London when an appointment at Moorfields Eye Hospital with his grandfather gave him a life-changing opportunity.
Sitting through his grandad’s eye examinations and watching the staff at work gave Raahat such a buzz of excitement that he immediately knew he wanted to be part of this clinical world. He got chatting to the busy Friends of Moorfields volunteers.
“There was just something about the hospital environment and especially ophthalmology that really appealed to me. No one in my family had been a medic and it seemed like a closed world to me – I had no idea how someone from my background could get into it. But I saw an opportunity here and I grabbed it with both hands,” said Raahat.
Through the Volunteer to Career scheme, operated as part of Friends of Moorfields’ volunteer service, Raahat volunteered once a week at Moorfields for a year. As well as helping the patients and doing administrative work but there was plenty of opportunity to witness highly qualified staff at work and experience the clinical setting. The highlight for Raahat was a chance to observe cataract eye surgery – it was a lightbulb moment.
“It was amazing,” he said. “I knew there and then that I wanted to be an eye surgeon. Volunteering in a specialist eye hospital gave me a real insight into that field of medicine. It convinced me that a career in medicine was what I wanted, and ultimately a career in Ophthalmology.”
“We are delighted to have partnered with Helpforce on this initiative, and we’re so proud of Raahat,” said our chief executive, Angela Smith. “As his story illustrates, Volunteer to Career is an effective way of opening up healthcare career opportunities to people with no prior experience in the field. To date, 67 of our volunteers have taken part or are currently taking part, and many of them have found fulfilling roles in the NHS, or embarked on further education and training related to health and care.”
“The success of the Volunteer to Career programme to date has been significant,” said Helpforce Chief Executive Amerjit Chohan. “Together with our partners in NHS Trusts and other organisations, we’ve helped people like Raahat to gain valuable experience before applying for paid roles. Through expertly designed and structured pathways, volunteers can find their niche without the immediate pressure of employment, while being upskilled and given confidence to take into job interviews.”
After finishing his first degree, Raahat is now in his second year of accelerated graduate medical training at the University of Southampton and is currently on a surgical placement at Basingstoke and North Hampshire Hospital.
He added: “A high proportion of students on my course are from medical families. If you’re not from a family with medical connections it can be difficult to find a way to get the right experience. That’s what the VTC scheme did for me – it was a springboard into a medical career.”
If you’d like to learn more about volunteering with us, visit our Volunteering page.
Barbara told us about her experience as a remote volunteer, making reminder calls to help ensure patients have the information they need.
I’ve been volunteering with Friends since 2020. Before that, I had been volunteering at a local eye clinic that closed. I was looking around for something similar and found Friends of Moorfields.
I expected to be an ‘in-clinic’ volunteer, but just as I finished my volunteer training, Covid hit and I was asked if I would like to work from home as a phone volunteer. I’ve been doing it ever since.
The phone call service was created during lockdown. We called patients to help reassure them about safety measures and let them know what to expect ahead of their essential in-person appointments. Now we call with appointment reminders and other helpful information.
I do two phone call sessions a week from home, usually for the injection clinics at City Road. Each session lasts about 1 to 1½ hours depending on how long the list is and how chatty patients are. I check whether patients can attend their appointments in a few days’ time, and feed this back to the Friends of Moorfields staff team, who in turn send the responses to the relevant clinic. This helps reduce the number of patients that miss their appointment, saving time and effort for both staff and patients.
It is not my role to give advice, but I can and do feed back relevant information from patients – for example a request for a translator for someone who doesn’t speak English.
Sometimes patients just want to have a chat and, within reason, this is fine. I like interacting with people. It’s important to quickly develop a rapport with patients – especially when they are wary of unsolicited, anonymous calls. Most are very appreciative, once they know why I’m calling.
I am still torn between volunteering in person – I quite like the possibility of moving to a handholding role – and continuing with being part of the phone call team. At some point, I want to arrange to shadow one of the volunteers at Moorfields at Stratford to get a clearer idea of what they do. The bottom line is, I can see the benefit for me in both roles, but what I really want is to be where I’m most needed.
To learn more about what our volunteers do, visit our Volunteer Stories page.
The national week is a celebration of the incredible contributions volunteers make to communities across the UK.
From 2-8 June, we’re celebrating Volunteers’ Week – a chance to recognise, celebrate and thank volunteers for everything they do for local communities, the voluntary sector, and society as a whole.
At Friends of Moorfields we have almost 350 volunteers, working across 10 Moorfields sites and remotely, to give over 1000 hours of support to Moorfields patients and staff.
Our volunteers do everything from directing and guiding patients as they arrive, to supporting them before and during procedures, from helping people find the right resources at the Health Information Hub, to making appointment reminder calls to help make sure patients have the right information and clinics run smoothly.
We asked a few of our volunteers what volunteering with us means to them – find out what they said in the video below!
We’re so incredibly proud of our volunteers, and grateful for the fantastic support they provide.
To find out more about what our volunteers do, check out our Volunteer Stories page, and look out for more posts here on the website and on our social media throughout the week.
If you’re interested in volunteering with us, visit our Volunteer page.
Our handholding service made the shortlist for the highly regarded excellence recognition scheme.
Friends of Moorfields has been shortlisted in the Healthcare and Medical Research category for our handholding project, which provides trained volunteers to support patients before, during and after eye procedures performed under local anaesthetic.
The Charity Awards is a highly regarded excellence recognition scheme and is this year celebrating its 25th anniversary. All 30 shortlisted charities this year have been judged by an independent panel of sector leaders as having demonstrated best practice in leadership and management, from which other organisations can learn.
Handholding volunteers have been active at Moorfields since 2019, beginning with a pilot supported by Helpforce at Moorfields City Road. Since then, the service has gone from strength to strength.
Handholders provide a real, measurable benefit to patients – we surveyed over 400 patients who had volunteer support, and 95% agreed or strongly agreed that the presence of a handholder helped them to feel less anxious. “The volunteer held my hand during my surgery and made me feel very relaxed and comfortable. My anxiety level went down a lot! Thank you for the support,” said one patient who filled in a survey after their procedure.
Consultants and theatre teams also notice the positive impact of handholding. “Having a reassuring person who can be with a patient during their theatre journey is better than any sedation I can give,” said an anaesthetist.
The success of the handholding service has led to it rolling out at more sites – at first only offered at Moorfields City Road, the service now provides over 200 hours of support a week, across nine Moorfields sites.
The 10 category winners, plus the recipients of the Overall Award for Excellence and the Daniel Phelan Award for Outstanding Achievement, will be announced at a black-tie dinner on Thursday 3 July, held at the Royal Lancaster Hotel in London.
The evening will be hosted by BBC news presenter Asad Ahmad, who will be joined on the night by a host of celebrities, representatives of the shortlisted charities, as well as leaders from Britain’s best known and best loved charities.
Our chief executive, Angela Smith, said:
“We are delighted to be shortlisted for the Charity Awards 2025, in the Healthcare and Medical Research category. Our handholding volunteers make an amazing contribution, supporting patients and staff and helping ensure that everyone who comes to Moorfields, for whatever reason, has the best possible experience.
We’re very grateful to Helpforce, who funded the original pilot of this service and who have continued to support us with evaluations of our impact.
We’re looking forward to attending the award ceremony on 3 July. Whatever the outcome, I am incredibly proud of our volunteers, and of the staff team who work so hard to ensure they have the training and support they need to provide this valuable service.”
To learn more about the fantastic work our volunteers do, visit our Volunteer Stories page.
Hemangi, who joined us as a volunteer last year, talks about how her role at Moorfields at Ealing allows her to build a variety of skills and meet a wide range of people.
I have been volunteering for almost a year now. I’m based in the reception area at Moorfields Eye Centre at Ealing Hospital, where I welcome patients and support staff as needed.
I got involved with Friends of Moorfields because a friend suggested that I apply as a volunteer, and told me that it would be a great way to meet new people. I was drawn to this role because of the opportunity it offers to make a meaningful difference in the lives of patients and contribute positively to the community, while also gaining valuable experience.
An average day for me might include welcoming patients at the reception area, providing them with information, guiding them to their appointments, and offering assistance with any queries they may have. Additionally, I might help with administrative tasks, or provide comfort and companionship to patients waiting for their appointments. Overall, the role is varied and dynamic, allowing me to engage with different tasks and contribute positively to the hospital.
What I enjoy most about volunteering is the sense of fulfilment I get from making a positive impact on the lives of others. Being able to help patients, provide support to hospital staff, and contribute to the overall wellbeing of the community brings me a great sense of satisfaction. Additionally, I appreciate the opportunity to meet and interact with diverse individuals, learning from their experiences and building meaningful connections along the way.
Volunteering with Friends of Moorfields has definitely helped me develop and refine various skills. I’ve honed my communication abilities through interactions with patients and staff, improved my organisational skills by assisting with administrative tasks, and enhanced my empathy and patience through supporting individuals during their hospital visits. Additionally, volunteering has taught me the importance of adaptability and problem solving, as I’ve encountered various situations that required quick thinking and flexibility. Overall, the experience has not only helped me develop practical skills but has also deepened my self-awareness and understanding of my strengths and areas for growth.
If you’re interested to volunteer like Hemangi, get in touch at our Volunteer page.
Jackie talks about how each day is different, volunteering at Moorfields at Potters Bar.
I have been a volunteer at Moorfields at Potters Bar for three years. A friend who already volunteered there told me about the role, and it sounded ideal for me.
I’m always busy and enjoying myself – on a typical day I could be doing lots of different things, but one of my duties is handholding so if there’s a lot of demand, I tend to be focused there. Otherwise, I help out generally in the cataract surgery clinic, helping patients complete questionnaire forms, helping them make telephone calls to their family after their appointments, booking cars for them or walking with them to reception to be picked up. I sit and chat with nervous patients, and I have been told by the clinical team that this makes a real difference. If I’m not helping patients, I help the nurses in the recovery room with admin tasks and replenishing the cups and refreshments.
In May 2023 I also arranged a cake sale for Friends of Moorfields’ 60th anniversary. I baked most of the cakes and my fellow volunteer Anne and nurse Filomena also contributed to the homemade stand. Liam, the Friends’ senior volunteer support officer, came with a credit card machine and we managed to collect nearly £200! I hope to arrange another cake sale soon!
Jackie and Liam at the bake sale
I feel more confident helping the patients and staff as my length of service increases. I love the contact with the patients and helping make their experience a good one. Many patients return within a couple of months to have their second cataract operation and specifically ask for me to either handhold in the theatre or support them during the time they are waiting for the operation and in the recovery room. We also sometimes receive kind messages of gratitude from patients after their appointments, which is always so encouraging.
Moorfields at Potters Bar is a lovely place to volunteer. The staff are so grateful and always thank me for the volunteering I do with them. I have a good working relationship with the staff and it’s rewarding to hear from the nurses and surgeons that I make a real difference. Although there is only one volunteer on duty at one time, we all keep in touch, cover each other when someone is away, and meet up every couple of months. I’m never bored and find it’s so rewarding helping patients. My volunteering shift is the highlight of my week!
Our volunteers are based at Moorfields sites throughout London and beyond! Visit our volunteering page to find out how you can get involved.
Steve shares how his experience as a patient brought a new dimension to his volunteering.
During the last almost four years of volunteering at Moorfields Eye Hospital, I have had contact with thousands of patients and carers. I volunteer at the front entrance at Moorfields City Road, where my primary role is to help anyone who is lost or doesn’t know where to go for their appointment. I enjoy the opportunity to help people – it’s not only guiding them to the correct clinic for their appointment, but chatting with them as well. I always take delight in meeting someone who enquires about where I’m from (Australia), particularly those patients who ask, “Where in Brisbane are you from?” – I never realised Australian accents were that different based on location!
Some patients are what I call “frequent flyers” – that is, they have been to Moorfields many times and are comfortable with where they need to go, and also with what is going to happen when they see the clinical staff. Some patients are not so confident, but we get them to where they need to be. Some will be experiencing a degree of anxiety, especially if they are due to have a surgical procedure. I assure patients who walk through the door feeling anxious that there’s no reason to be concerned, because the staff at Moorfields are fantastic.
Who would have thought that I was to become one of those patients!
I thought I had my nerves under control, but as my cataract surgery date approached, my anxiety levels rose. I had heard about the handholding service delivered by my fellow Friends of Moorfields volunteers, and the week prior to surgery, I asked if I could have a handholder.
After arriving at the clinic and being admitted by the wonderful hospital staff, I was warmly greeted by Parul, who is a volunteer handholder. She stayed with me for the entire surgery, although I don’t remember much after being moved into theatre. While I waited, Parul and I had a chat about anything and everything. She showed a genuine interest in my life without prying. She has a very special skill to put you at ease and make you totally forget any anxieties. In fact, the whole team were great, from the moment I arrived at the Sedgwick ward reception through to the pre-op room where I met the anaesthetic nurse and anaesthetist, right up to when I eventually arrived in the post-op room, where a lovely hot cup of tea was waiting for me. All the clinical staff were very aware that the procedure may be daunting to some, particularly if it’s your first eye surgery.
I am a convert to the value of handholding for patients. My experience was heightened by having someone there who held my hand and reassured me, and the whole thing has given me a new perspective on how a patient who is having eye surgery might feel. Not only can I say (and do say) that Moorfields clinicians are among the best in the world, but I add that I can back that, as I’m living proof. My vision improvement is life changing and it was done at Moorfields City Road.
Find out more about how our handholding service is expanding to more sites to support even more patients.
It’s been an exciting year! Here’s a roundup of some of our achievements over the past twelve months.
This time last December, we were reflecting on our busy 60th anniversary year, celebrating supporting patients and staff at Moorfields since 1963. While 2024 didn’t contain any big anniversaries, it’s still been a year full of growth and achievement for Friends of Moorfields.
We’re constantly working to ensure that the volunteer service is evolving with the needs of the Trust and helping provide the best possible support to patients – this year our handholding service expanded to even more sites to serve more patients.
“2024 has been another extraordinary year for the Friends of Moorfields, which in itself is a tremendous achievement,” says Chair of Trustees Tim Hutchings. “Our volunteers, supported by an outstanding professional team, continue to deliver their services with a high degree of competence. They have done so with a tremendous warmth and a wonderful generosity of spirit. Like my fellow trustees I am incredibly proud to be associated with them. They are truly inspiring people, thank you one and all.”
We couldn’t do any of this without you – our supporters! If you’d like to help us continue to make a difference to patients and staff at Moorfields, you can make a donation here.
The service, which offers emotional support to patients before, during and after eye procedures, is now available at Moorfields at Ealing Hospital and Moorfields at Northwick Park.
Having an eye procedure under local anaesthetic is a daunting experience for many people. The handholding volunteers at Friends of Moorfields help make it easier.
Handholding volunteers have been active at Moorfields since 2019, beginning with a pilot supported by Helpforce at Moorfields City Road. Since then, the service has gone from strength to strength.
Handholders provide a real, measurable benefit to patients – in statistics compiled by Helpforce, 95% of patients agreed or strongly agreed that the presence of a handholder helped them to feel less anxious. “The volunteer held my hand during my surgery and made me feel very relaxed and comfortable. My anxiety level went down a lot! Thank you for the support,” said one patient who filled in the survey after their procedure.
Staff and handholding volunteers at Moorfields at Ealing
The success of the handholding service has led to it rolling out at more sites – at first only offered at Moorfields City Road, the service now provides almost 200 hours of support a week, across nine Moorfields sites.
Moorfields at Ealing and Moorfields at Northwick Park are the latest sites to offer the service. Experienced handholders from other sites worked with prospective volunteers there, offering training and sharing tips based on their own experiences. Volunteer Service Manager Natalia Tomashpolskaya provided documentation and know-how to set up the service at the new sites, and Theatre Sister Ranjana Timsina facilitated the volunteers working smoothly with the theatre teams. The service officially launched at both sites in Summer 2024.
“The handholding service has a massive and underrated impact as part of a holistic approach to care,” says Ranjana. “I’m very proud to be a part of making it happen, and I’m so grateful to the volunteers who give their personal time to support patients. Safety is very important, so the handholding volunteers go through a structured induction process to make sure they’re clear on everything. I’m also with them on their first day, to make sure everything goes smoothly.” Support from staff throughout the clinic ensures that the handholding service gets to the patients who need it the most. “At patients’ pre-assessment appointments, if I assess that they’re worried about their procedure, I always recommend the handholding service because, in my clinical experience, the patient tends to do much better,” says Nurse Mary Frances Byrne. “The whole team does their best to support the patient through their entire journey, and handholding is an important part of that.”
Volunteer Shoaib recently did his first handholding shift. “It was a very good experience working with the surgical team,” he said. “Everyone was very friendly. I was already loving volunteering, and it’s great to get this new experience and the opportunity to support patients in another way.”
Handholders don’t just hold patients’ hands during procedures – they also chat to patients as they wait and prepare for surgery, and stay with them afterwards if needed. “I’ve noticed during my time as a volunteer that the waiting time can be really difficult for patients,” said Justyna, who is training to become a handholder at Moorfields at Ealing. “They get emotional, they get nervous. Something as simple as holding someone’s hand and talking to them can make a big impact.”
The average length of time a volunteer stays with a patient is 35 minutes, but 37% of patients surveyed spent an hour or more with a volunteer.
“It’s been a wonderful experience to support patients who are vulnerable,” says Radhika, a handholder at Northwick Park. “Some of the patients who come back for their checkup after their surgery remember me as their handholder, and they thank me again.”
As well as providing measurable benefits to patients, the handholding service is a fantastic opportunity for volunteers to learn more about eye surgery. “I’m planning to apply to study medicine after I finish my degree, and it’s important to have some experience in a clinical setting,” volunteer Adam says. “I was already volunteering here, and I really enjoy helping the patients, so I’m looking forward to being in the operating theatre and getting that further experience while providing support to patients who need it.”
While some sites have handholders available all week long, at the moment Moorfields at Ealing and Moorfields at Northwick Park only have partial coverage. “The service will continue to grow organically,” said Senior Volunteer Support Officer Liam Bays. “Now that the theatres are set up for handholding and onboarding is in place, we’re hoping to be close to full coverage at both sites in the new year.”
The fantastic team at A&E are supported by volunteers from Friends of Moorfields.
This month it was announced that the A&E at Moorfields Eye Hospital has been rated higher by patients than every other A&E in the country in the 2024 CQC Urgent and emergency care survey. You can read more about how the team at A&E achieved this at the Moorfields Eye Hospital NHS Foundation Trust website.
At Friends of Moorfields, we’re very proud to provide 78 hours of volunteer support a week to the A&E team – our volunteers meet and greet patients, assist with filling in intake forms, and provide emotional support to patients who are waiting to be seen.
Jin Zi, a former volunteer, recently visited Moorfields as part of a week-long ophthalmology placement. She told us about her experiences.
I came to visit Moorfields one day as a medical student aspiring to become an ophthalmologist. I met Robert, a volunteer support officer for Friends of Moorfields, while I was asking around about how I could get involved. I became a volunteer within the next month.
Prior to starting volunteering, I’d enjoyed seeing a glimpse of ophthalmology through shadowing an ophthalmologist. I wanted to further my learning through hearing patients’ perspectives about their experiences, and at the same time gain more exposure to ophthalmology in the theatres.
During my time as a volunteer, my main role was as a handholder, speaking to patients prior to their operations and accompanying them into theatre to hold their hands and provide reassurance. I also directed patients around the hospital and helped at the Friends shop.
I started each day by heading straight to the waiting areas and introducing myself and my role to patients waiting there. I asked if they would like to have someone hold their hand during the operation and if they did, I would keep them company prior to the surgery. In theatres or the operation room, I allowed them to hold my hand throughout the procedure while providing them with verbal reassurance if they were feeling anxious. I also spend my time in surgery trying to learn about the operation by talking to the surgeon. After the procedure, I would take the patient to the recovery room where I would speak to them to learn how they felt about the procedure and make sure they feel comfortable, before leaving them to meet another patient in the waiting area again.
I really enjoyed speaking to everyone at Moorfields, including the patients, hospital staff, and fellow volunteers. I was surprised at how comfortable I felt making small talk with patients with various eye conditions, where conversations flowed from their interest in my medical school experiences to an amalgam of topics including their unique perspectives of travelling and world cuisines. The patients were very appreciative of our help and that of the staff, which made me really enjoy the atmosphere at Moorfields.
My volunteering experience left me with many invaluable skills. I gained a deeper understanding of patients’ concerns and expectations about having an eye operation, and am able to empathise further with them. In fact, I deeply connected with the saying that “patients are our best teachers” when I learned about the experiences of conditions people had to go through including the fear of progressive vision loss with glaucoma and having an amniotic membrane placed onto the eye to treat a chemical burn. I am surprised by how the impact of such a seemingly-small gesture – a touch of the hand – can make one feel grounded when facing an operation for the first time or even for the third time, be it small or large.
While I am no longer a volunteer, recently I had a week-long ophthalmology placement at Moorfields as part of my medical school curriculum. I was able to shadow doctors from a variety of subspecialties in ophthalmology, including glaucoma, uveitis, retina and paediatric ophthalmology. I found uveitis and paediatric ophthalmology particularly interesting.
I have felt more equipped and less anxious when starting my medical placements in third year having volunteered alongside my medical school placements. It has also furthered my passion for ophthalmology and I hope that I will be able to care for my own patients at Moorfields one day!
Three Friends volunteers were shortlisted for the Volunteer of the Year accolade at this year’s Moorfields Stars awards.
The annual Moorfields Stars ceremony recognises and celebrates the achievements of staff and volunteers throughout Moorfields. This year, among many nominations, three volunteers were shortlisted for the Volunteer of the Year award, and attended the ceremony which took place on Wednesday 25 September.
David Bright volunteers at Moorfields City Road, supporting patients as they arrive at the hospital and helping ensure that they find their way to their clinics, and anything else they may need during their visit. “It’s an honour,” said David, as nominees arrived at the ceremony. “I’m overwhelmed to be nominated.”
Brenda Marsh volunteers as a handholder, giving emotional support to patients before and during procedures, as well as giving training and support to new handholders, and knitting items to sell in the Friends shop. “It’s amazing to be here,” said Brenda.
Shyma Suneal volunteers in the Patient Advice and Liaison (PALS) office, supporting the team there with a variety of tasks to help the work of PALS go as smoothly and as quickly as possible, helping ensure that patients have the best possible experience. “I appreciate being nominated,” said Shyma, “and I’m having a lovely time meeting new faces from around the hospital!”
“We’re incredibly proud of David, Brenda and Shyma,” said Volunteer Service Manager Natalia Tomashpolskaya. “Between the three of them, they represent the range of support that we provide to patients throughout their visits to Moorfields – from the moment they arrive, right through their appointments and beyond.”
The winner of the 2024 Volunteer of the Year award was Brenda Marsh. “It’s lovely to be nominated for something you really enjoy doing,” she said. Congratulations to Brenda, and to David and Shyma, and a huge thank you to all of our volunteers, who all work incredibly hard to support patients and staff at Moorfields.
To learn more about volunteering with us, visit our Volunteering page.
The nominees, and last year’s winner Jan Kuszlewicz, with Volunteer Service Manager Natalia TomashpolskayaVolunteers, staff and Friends Chair of Trustees Tim Hutchings at the event
Our volunteers have been busy finding out how patients who receive care at Moorfields City Road plan to travel to our new centre for eye care, research, and education, opening in Camden in 2027.
Volunteers are chatting to patients at Moorfields City Road as they wait for their appointments and guiding them through a survey to discover more about what patients think about travel to the new centre.
If you are a patient at Moorfields City Road, please share your thoughts via the survey which closes on 30 August. The survey does not collect any personally identifiable information.
Learn more about the new centre on the Oriel website.
